Terms and Conditions
- Booking / Acceptance
Please read these Terms & Conditions carefully. By making a reservation with us, you have agreed to accept the Terms & Conditions herein. CBT Holidays accepts a booking with the understanding that full payment has been collected and held by CBT Holidays. Most of the group tours require a minimum number for a guaranteed departure date; please refer to the tour flyer. CBT Holidays reserve the right to cancel the tour due to insufficient numbers at least 60 days before its departure date. On confirmation of your booking, CBT Holidays will reserve your place on your selected tour(s). It is your responsibility as the customer to check the accuracy of your booking and travel dates on receipt of you travel documents. The number of day duration in the itineraries includes the day of departure and the day of return to Australia.
Please book early, bookings will not be accepted when a tour is full or closed.
- Deposit and final payment
All clients are required to complete the booking form and send to CBT Holidays to start the reservation. To confirm the reservation, you will be asked to send us a non-refundable deposit for each tour of $800 per person within 7 days from the date of the confirmation of your booking to secure the reservation. The full amount of deposit will be refunded if we cancel the tour due to insufficient numbers. We must receive the balance of the tour payment no later than 60 days before departure. If we do not receive the tour deposit or final payment by the due dates, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing.
3. Ticketing
Group air tickets are with strict conditions of non-refundable, non-transferable and non-changeable.
A second deposit for air ticket of $1,000 per person for tours within Asia or $2,000 per person for tours beyond Asia will be required 30 days after booking confirmation or immediately if it falls inside the due date of balance payment set by CBT Holidays.
Flights may be ticketed once deposit payment is on file to avoid airfare surcharges or additional tax increases levied by the airlines.
Upgrade rules vary by airline. Only certain booking classes are eligible for upgrades to Premium Economy or Business Class. Please check with us before booking, as an upgradeable fare may cost more. All upgrades are subject to availability and final confirmation by the airline.
4. Cancellations and cancellation fees
Cancellations are very costly and usually do not occur in time for re-sale of the cancelled tour. All cancellation must be sent to CBT Holidays in writing. For cancellations received within 60 days prior to departure, the following per person cancellation fees apply.
Initial Deposit is nonrefundable.
More than 60 days prior to departure: deposit
59-50 days prior to departure: 25% of total price
49-40 days prior to departure: 50% of total price
39-31 days prior to departure: 75% of total price
within 30 days prior to departure: 100% of total price.
The air tickets may be issued after second deposit made. If cancellation made 60 days before departure but after air tickets issued will subject to airline’s cancellation policy + Initial deposit.
CBT Holidays reserves the right to cancel or reschedule any tours; the only responsibility of CBT Holidays will be to refund to the passenger the amount, we have received for the tour reservation. All tour itineraries are subject to minor change upon local arrangement.
5. Insurance
Travel insurance is not included in your holiday package. You must purchase comprehensive travel insurance that covers, at a minimum, medical expenses, loss of luggage and the full cost of your holiday package, including airfares, land arrangements and deposits. Your policy must also cover losses and additional costs arising from cancellation, travel disruption, strikes or circumstances that prevent the planned travel services from being provided. The best time for buying your insurance is when you are paying the tour deposit.
6. Special requests
Please tell us about any important special requests when you book. CBT will pass them to the relevant supplier. Requests are subject to availability until specifically confirmed. Meals outside the standard menu and specific room types may cost extra. A note on your booking documents is an acknowledgement only. Special requests do not form part of your contract with CBT.
7. Travellers who need special assistance
You must report any disability on the booking form at the time of reservation. CBT Holidays will assist the special needs of less mobile travellers but is not responsible in the event it is unable to do so. We regret that we cannot provide any individual assistance to a tour participant during the tour, so a qualified companion must accompany travellers who need such assistance, who must take total responsibility for the handicapped participant for the whole tour.
8. Price Guarantee
All prices are in Australian dollars based on twin share and subject to change without notice due to increases of airfares, hotel accommodation charges or currency exchange rate fluctuations. However, the tour prices are guaranteed for those who have paid in full, except for any Government/ airport taxes and charges, airline fuel surcharges increase.
9. Visas & Passports
A valid national passport is needed for all tours. Please make sure that your passport is valid for at least 6 months from the date of entering the relevant country, and there are at least two blank pages left in the passport for the visa label. It is your responsibility to make sure that you have obtained the relevant visa before leaving Australia.
10. Items not included in the tour price
Passports, visas and vaccinations, unscheduled meals, and interstate travel from any place to departure city, tips to your tour manager (national guide), tour driver, local city guides; gratuities on cruise ships; laundry, beverages; travel insurance; excess baggage fees and all other items of personal nature.
11. Service inquiries after the tour
If after returning from the tour, you wish to inquire about any tour services provided, please ensure that all correspondence relating to those services is received to CBT Holidays (address below), within 30 days of the tour completion date. This will enable CBT Holidays to make a timely investigation. CBT Holidays will not be liable for any claims made 30 days after the tour / service completion.
12. Safety
Please be aware that during your participation in tours operated by CBT Holidays, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. CBT Holidays will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that CBT Holidays will use its best efforts to ensure that adequate measures are taken.
13. Limitations of Responsibility
CBT Holidays is a tour division of China Bestours (Aust) Pty Ltd. (hereinafter referred to as the Company) is responsible to you in making arrangements for the tour services offered in this brochure, including transportation, sightseeing, and accommodation.
The carriers, accommodation providers, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint ventures with, the Company or its affiliates. All certificates and other travel documents for tour services issued by the Company are subject to the terms and conditions specified by the suppliers, and to the laws of the countries in which the services are supplied.
If, after tour departure, the services included in the tour cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travellers and any resulting savings will be refunded by the Company to tour participants.
The tour participant agrees that the Company shall not be liable for any damage, loss (including personal injury, death, and property loss) or expenses occasioned by any act or omission of any supplier providing tour services, or any insurer or insurance administrator or of any other person.
Legal proceedings against the Company may be instituted only in a state or federal court with the State of New South Wales, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of New South Wales. Any legal proceedings against the Company must commence within one year following the date of the tour’s completion. The Company shall not in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
14. Force majeure
A force majeure event is an event beyond CBT Holidays’ reasonable control that it could not reasonably prevent or overcome and that prevents or materially delays the delivery of booked travel services. Examples include natural disasters, epidemics, pandemics, government travel restrictions, war and civil unrest. An airline cancellation qualifies only if it meets this definition. If a force majeure event prevents the tour from proceeding safely or lawfully, CBT Holidays will work with its suppliers to find a practical solution. Where necessary, CBT Holidays may make reasonable changes or cancel all or part of the booking by giving you written notice. Where practicable, CBT Holidays will offer a postponement or travel credit for your agreement. Any refund will be assessed under this agreement and applicable law.
Where permitted, CBT Holidays may deduct reasonable, unrecoverable costs already incurred for your booking, including supplier cancellation, amendment or administration fees. CBT Holidays will explain any deductions. To the extent permitted by law, CBT Holidays is not liable for a failure or delay caused by a force majeure event. Any rights you have under the Australian Consumer Law or other applicable laws continue to apply.
15. General
Please note that no airlines or carrier depicted or recommended in this brochure by virtue of their endorsement of the brochure represents themselves either as contracting with or any other legal relationship with any such purchaser.
Every effort is made to ensure the brochure accuracy at the time of going to print, however CBT Holidays cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
16. Trade name
CBT Holidays
A Tour Division of China Bestours
ABN 64 103 494 168
AFTA ATAS Accredited Agent # A10488
For some charter groups please refer to separate Terms & Conditions attached to the booking form if there is any.